ETLIN DANIELS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our website, use our client portal, or do business with us. By using our services, you agree to the practices described in this policy.
We collect information you provide directly to us, including your name, company name, email address, phone number, mailing address, and any other information you choose to provide when registering for an account, submitting a quote request, placing an order, or contacting us. We may also automatically collect certain technical information about how you interact with our website, such as your IP address, browser type, pages visited, and referring URLs.
We use the information we collect to: process and fulfill your orders and quote requests; communicate with you about your account, orders, and inquiries; send transactional and promotional emails (you may opt out at any time); improve our products, services, and website; comply with applicable laws and regulations; detect and prevent fraudulent or unauthorized activity; and respond to your comments, questions, and requests.
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (e.g., shipping carriers, payment processors), provided they agree to keep this information confidential. We may also disclose information when required by law, to protect our rights, or to protect the safety of our customers and others.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your account and for a reasonable period thereafter. Transaction records may be retained for longer periods as required for legal and accounting purposes.
You have the right to access, correct, or delete the personal information we hold about you. You may also request that we restrict or stop processing your data. To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our products and services are intended for business customers and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.